A call was booked for 31 January and no-one arrived. I called and was advised that they would call me back by close of business on Friday 01 Feb. No call came. No apologies, no records on my profile. I called today and was kept on hold for a total of 20 minutes. They informed me that I would have ...
I requested a quotation for addition work to be carried out at my house, which was an additional keypad and an extra siren. The price was agreed with L. Claasen and was required to be paid and proof of payment required. An EFT was done. I was told the work would be carried out on Thursday the 7th ...
We stay in a complex where there are 3 units with an ADT alarm system. Received a call from ADT to say that our alarm went off. I went home to go and check. No ADT security and no feedback as to what was wrong!! My wife had to phone them and ask what the problem was. They tell her 2 different ...
Last week I tested my alarm. No signal received by the control room. Radio connection our only connection ot the control room. I was informed that a technician would be out only on Monday. I was nice and accepted their schedule was full. On Monday Brandon Snell comes out tests the alarm and reports ...
In January we paid for new system, it's already mid feb and the system is still not installed. What Milton did was give us wrong quotation, sent people for the wrong things and then charging us for a system we don't have. The technical people told us their boss will deal with Milton's' boss and ...
If it wasn't for Patrick in your ADT accounts dept - ADT would really be a lost cause - a huge query on my account which I've been trying to sort out for month's - and nobody else at your ADT office was able to clarify or understand for that matter -Patrick was able to assist me with, promptly and ...