I receive an E-mail on the 22nd of Jan dated 01 Jan stating that our monthly rate will increase to R469.22 from 01 Feb signed by Yaseen Omar. This 9 days notice is totally unprofessional in business practice. I would expect at least a month plus an additional week to evaluate if their customers ...
A few months ago I had a rep link me to ADT< he was supposed to have my alarm checked and linked to ADT"s radio office, this was never done even after requests. months and months i complained about the fact that when the alarm did go off that Fadility would arrive and ADT was no where to be ...
1. I have stated in the agreement that when my alarm goes off they must call the guards that look afterthe complex and immediately phone me about the incidence. The call centre fails to follow the instruction by just calling the guards and not calling me also. I have spoken to them about this on ...
ADT have no respect for the customer's time and appoinments they made. Techicians visited my house three times to fix a problem with false alarms without success. On 29/7/2013 I had an appointment for 13h00 - they never showed up. The appoiment was moved to 2 February at 09h00 and I was told that I ...
I do not know what to do any longer to sort out the mess ADT has made with my account. I am trying to contact ADT. I have phoned, sent e-mails, posted on facebook, but nobody seems to want to help me. ...
We had too many issues to even mention with ADT in January 2013. We had decided to add beams onto our system and do some maintenance to the system as well. Our sales agent frustrated us with issues like incorrect requests, not answering the phone and not returning calls. To add insult to injury, he ...