Since ADT changed their accounts department over to Jo'burg, I have been trying to resolve an issue on a business account. No one, since November 2012, has managed to correctly capture a payment for which I have sent numerous proof of payment emails. The amount is still reflected as outstanding on ...
As the previous complainant indicated they deliberately force you to have a technician onsite to program a seemingly simple procedure. I also logged a call for a supervisor to call me with regards to why they would charge me R480 for a alarm on-off beep deactivation. What happens when they take ...
This past week ADT has shown why they are known to deliver extremely terrible service. All I needed to do is get "technical" advice on how to reprogram my alarm remote to my system after I had to replace the batteries. When I called ADT the l "technical" call center said that ...
Last night we thought we heard movements in the house. We pressed the panic button at 03.02. At 30.05 someone called me from ADT and I asked them to send a response team immeditraely.By 03.20 no one had turn up. I then called my neighbour who called the police on my behalf. The police (four of ...
We have had problems with our alarm for the past 2 months. We have had technicians out on. I less than 6 occasions during this time. They do not listen when I explain to them the problem and when they leave (saying it is fixed) the problem promptly returns. The call centre is useless at directing ...
I tested my alarm on Sunday - when I realised problems, did they come back to me with a service consultant? No! This happened twice!! When I called the emergency line, I got voice prompted telephone advertisements - it took me 10 minutes to get through to an operator. I have tried to get a ...