On Tues 25th June I phoned ADT and booked a technician to install a new keypad and move the control panel of the alarm. The booking was for Friday 28th June. The appointment was confirmed on Thusrday with an SMS message to my phone. I took a day off work to be available for the technician to get ...
After my previous complaint and promise that I will receive feedback on 3 outstanding issues - nothing came to light and I asked Wayne to refer the issue to Head Office as I am not happy with the outcome. To date no reponse. I sent proof of the non existing service and ADT could not give me an ...
I would like to complain about poor service from ADT Johannesburg! I wanted to enhance my security system after a shooting that occurred in our complex. I contacted Tek Alarms to support me seeing that they did the initial installation and I was very happy with their service. The feedback was that ...
TOOK 14 TELEPHONE CALLS (FROM 12 FEB 2013 - 3 MAY 2013) TO RECEIVE REFUND FOR DEBIT ORDER THAT WAS ERRONEOUSLY DEDUCTED IN MARCH 2013. REFUND EVENTUALLY RECEIVED ON 13 MAY 2013 YET PORTION OF LICENCE FEE NOT REFUNDED. 3 TELEPHONE CALLS (FROM 20 MAY 2013 - 28 JUNE 2013) HAVE BEEN MADE INQUIRING ...
Hellopeter on 19 June I wrote to you and Monday 24 June Shihaam called me. She said that the refund is a process, when the query goes to JHB it first goes to the credit controller, then accounts dept and then only the cheque is made out. I said I understand that it is a process what I do not ...
In March i was incorrectly debited R2500 when i had already done an EFT for that amount. I logged the complaint and ADT took almost 3 weeks to refund MY MONEY which THEY TOOK and it took me almost 14 calls to get the money out of them. Then they wanted to incorrectly charge me for a call out fee ...