I have been reporting incidents of late response with ADT Roodepoort branch since 2012 and despite being promised an investigation to the matter nothing has been done so far. At times the officers dispatched failed to inspect the yard for reasons that the gate was slippery as it was raining. On the ...
Hi, About 2 months ago, I signed up with ADT for Armed Response. Before signing, I advised Mr Wesley Govender that I need to have my outside beams realigned and a few window contacts need to be replaced. He said to me that since I am not taking their deal for a free alarm system, he would get ADT ...
After 2 incidents this week of which one could have been fatal I am appalled and disgusted by the response times by ADT especially in a case of emergency. After a near fatal 2nd incident, neither a panic button nor a 7 minute phone call to the control room to someone by the name of Felicity could ...
I cancelled our ADT contact as per the terms and conditions; however they still continue to debit our account. When I confronted them they gave me a lame excuse and also confirmed that they will refund me. This was on the 23rd of April 2013. Still no refund. I emailed Louise on 3 and 13 June 2013. ...
I have contacted ADT more times than I can remember for 1 query. I have sent in a termination of service agreement, the agreement is ambiguous to be honest, and have an automatic response. Yet, after several calls, no-one can get back to me to tell me when my service will expire, when the service ...
On the 2nd of June 2013, our alarm went of whilst we were not home. The alarm went off at 10:39. My fianc? was contacted at 10:40. The vehicle was only dispatched at 10:49 to attend to the alarm. I stand corrected, but that is 10 minutes. The vehicle only arrived at our home at 10:52. At this point ...