I logged a call with ADT technical department to investigate false alarm activations. A tecnhician attended twice but could not FIx the problem and advised that a team needed to be sent to investigate. I was billed R500 for this technician. ADT then confirmed a booking with this team AT A COST. I ...
After being to on numerous occasions that my system is working, I never get phoned when testing the alarm. On calling in they tell me no alarm activated on the system. When asked to fix it I get given dates weeks ahead of this time. When I say this is unacceptable I am told it will be escalated ...
Pathetic Pathetic Pathetic service from beginning to end. I placed 2 urgent calls yesterday morning for ADT management to ring me back as I had finally had enough in dealing with incompetent customer service. I have still today received NO call. Thank You Manager John Labuschagne. I must say, your ...
IN ORDER TO HEAR THE NATURE OF MY COMPLAINT I WOULD LIKE SOMEONE IN TOP STRUCTURE MANAGEMENT TO CONTACT ME, NOT CUSTOMER SERVICE, AS THEY ARE PATHETIC. IF I AM NOT CONTACTED WITHIN BUSINESS HOURS TODAY I WILL CANCEL MY ADT SERVICE WHICH I HAVE HAD FOR 10 YEARS. ...
I have signed a contract with ADT for connection of an existing alarm, upon inspection there were faults with the unit. I was then advised to sign a new contract in which I would have an new system installed which I had no problem with as I would only have to pay the account in August due to the ...
On 29th of May 2013 I took out a contract with ADT Security. The sales person Kevin Pillay told me as soon as I pay the money for the remote radio and remotes, they will link me up and I will be monitored with them. The same day I paid R 1292.07. Two days gone by with no word of them. The 30th of ...