I have been trying unsuccessfully since the 1st March to get a Blackberry BBM service activated. Firstly MTN deducted R 139, 00 for a BES service that I didn't request. This has since been refunded then R 59, 00 deducted for the "Absolute" package which they still can't activate as the new sim card is barred for some reason. The R59, 00 was deducted on 12th March & I am still waiting for the card to be unbarred. The staff at the Hayfields branch have been fantastic but have been badly let down by the MTN service centre. I have been told 6 times that service will be activated within 24 hours. I have now been waiting for 26 DAYS. In the February - April 2013 "y'ello" magazine, Eleanor Parker (GM: Branded Retail Channel) sprouts total garbage about customer satisfaction. I have never read such rubbish in my life and request that she phones me to discuss my grievances before publishing such nonsense which could be construed as false advertising. MTN should spend it's fortune on a system that works rather on the millions that they spend on support staff who seem to be fighting a losing battle in addressing the needs of their customers. I was given this ref no: SMC/00003544964 today.
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