STILL NO NEWS FROM MTN AND I HAVE BEEN TRYING TO SOLVE THIS SINCE 19/02/2013
DO YOU EVEN HAVE SUPERVISORS? I CANT BELIEVE THAT THIS IS THE KIND OF TREATMENT LOYAL CUSTOMERS SHOULD RECEIVE. PERSONALLY WILL NEVER RENEW OR EXTEND ANYTHING WITH MTN AGAIN. CANT SAY I WILL MOTIVATE POTENTIAL CLIENTS TO GIVE YOU A CHANCE IF THIS IS THE KIND OF SERVICE YOU PROVIDE. EMPTY PROMISES IS ALL I HAVE RECEIVED, AND MTN'S IDEA OF AN "URGENT REQUEST" TAKES 2 WEEKS AND COUNTING TO GET RESOLVED. EACH AND EVERY PERSON I HAVE COME INTO CONTACT WITH SO FAR WITH REGARDS TO MY PROBLEM HAS BEEN INCOMPETENT AND USELESS TO HELP ME RESOLVE THIS. YOU A SERVICE PROVIDER. I SUGGEST YOU DO WHAT WE PAY YOU FOR.
Hello SSWARTBO,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:1814930
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