I love Hellopeter. you don't always receive results from useless service providers but you have there on paper (well, internet at least). I complained about useless MTN and this was their response:
"Hello D20059550,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused.
The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:2299926"
Guess what. NEVER happened.
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