I WROTE A REPORT AND THIS IS WHAT I GOT BACK FROM MTN:
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:3058032
I WAS CONTACTED AND HAD TO PHONE 808 TO GET A REF NR: HERE IT IS:
MTN QUERY MODEM SO HIGH
JASIHM
ref: 107310831
18/12/2013 LOOK AT THE TIME THAT HAD GONE BY!!!
UP TILL NOW I HAD NO FEED BACK ON THIS VERY HIGH USAGE!!! WHY DOES MTN LET US DOWN???
IS IT A MATTER THAT JUST COMPLAIN AND WE AS CUSTOMER MUST PAY, PAY, PAY!!!
IT IS NOW THE END OF THE MONTH AND SURELY MTN WILL WANT THEIR PAYMENT OTHERWISE I WILL BE DISCONECTED!!! I THINK IT IS VERY BAD, WHY MAKE PROMISE THAT CANNOT BE KEPT. THE TIME MTN SAID I WILL HAVE AN ANSWER WAS BETWEEN 2 -3 DAYS??? AND NOW!!!
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