MTN Responded to me as stated below on the 18 Jan 13! It is now 23 Jan 13 and i still have not been called by MTN. MTN!! THEY BLACKLISTED ME FOR NOT HAVING AN ACCOUNT WITH THEM (WHICH THEY HAVE ACKNOWLEDGED IN WRITING), AND DO NOT CARE AS THEY HAVE NOT COME BACK TO ME WITH ANY ACTION PLAN ON HOW THEY GOING TO COMPENSATE ME FOR LISTING ME IN 2011 AND NOT REMOVING MY NAME TILL JAN 13. BECAUSE OF THEIR LISTING I HAVE HAD APPLICATIONS BEING DECLINED. MY ADVICE IS DO NOT BECOME A CLIENT OF MTN AS IF THIS IS HOW THEY TREAT A PERSON WHO IS NOT THEIR CLIENT, IMAGINE IF YOU ARE THEIR CLIENT HOW YOU WOULD BE TREATED
RESPONSE BY MTN
Hello Zmoe,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
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