Good Day,
I am an unhappy customer of Cell c, I've called Cell c customer service centre to refund my account for the incorrect billing from July 2013 when i was renewing my contract with them till today its not done and I've done serveral follow ups. I get the same response the billing account is working on it. I cant remember the other consultants that took my query but I have the following names Tshepo who said he escalated my query to Siboniso the superior apparently, Zandi, Lerato then I last called them on 17/09/13 spoke to Tholakele who advised me that Nkosazana Motsamai fron the billing account is busy with it. Till today 04/10/13 haven't received my refund and haven't got the correct billing yet as what they say on my statement is not what we agreed on. The following are the ref. no. received from Cell c consultants
3082703482
1309110000012657
1309170000225352
Your assistance will be highly appreciated.
Best Regards
Bella
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