I called the call centre on the 27 December 2013 wanting to refinance my loan since I was short of cash. The lady I spoke to seemed distracted, she was busy laughing with colleagues while helping me. This resulted in the application being declined as she punched in that I told her I was under ...
I have been with Credit Matters for almost a year now. At first, everything seemed to be going well until I received a Termination of Agreement from one of my suppliers. I sent countless e-mails to the above-mentioned personnel, to which I either got referred to other colleagues or just downright ...
On Sunday the 22nd December 2013, I made an in store payment of R1700 into my Game store card. Monday the 23rd, a debit order of R3492.77, went off my bank account to RCS for the payment of my card. Since the 24th December, i have been trying to get a refund to no avail. I have spoken to no fewer ...
I mailed [Email Removed] with the below service problem, and got an email back to rather: kindly visit our website [Email Removed] or email your request to [Email Removed] . Huh!?! I just mailed you and you sent this reply to rather mail yourself? The original query is even worse kind of ...
I called the call centre on 24/12 to confirm no further debits will go through my bank as last debit due on 2/1/14 went off on 20/12/13.I was told by Alisha its not cancelled & put me through to cancellations dept. The guy confirmed he cancelled the contract. He didn't tell me my accumulated ...
Good day, I have recently contacted your agent 'Racine' in conjunction to porting my number to 8.ta, the agent was very helpful and well knowledge with your products. Additionally, well-done for the online customer service were you can chat to an agent via advanced tech available. The advantage of ...