I am Complaining about a major Problem. I had a Sim Card with MTN for 16 years. 2 and a half years ago I took a Top up Contract out through One to One Foschini Group. The Contract ran its course and I decided not to renew it, not knowing I would lose my number.
After 16 years of MTN and having the same number, I lost my number, I had to go through a heavy mission of getting my number back. It has been a week and still my phone is not working, I have been to MTN 6 times this past week, phoned them about 17 times. One to One handed the number back to me but MTN still has not delivered.
They instructed me to buy a sim card, get my number ricad they said they would put it back on pay as you go. It is still not working, I am a freelance worker and within this week lost out on work to the value of R10 000.
I phone 173 everyday, I have a sim number and my old number back but MTN cannot activate it and noone there seems to know what is going on.
I keep getting told my number will work within 78 hours and the engineers are working on it but it is not happening.
My phone number is 0837157509 Please if anyone from MTN can help me get my number back before I take this story to the Media.
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