Complaint / review / scam report
Received wrong type of sim with tablet

I decided to apply for a contract on the Samsung Galaxy Tab 2 with Vodacom Direct online on 28 May 2013. When I received the package on 30 May 2013, I put the sim provided into the simcard slot. It did'nt work and I notice that the sim card is very deap into the slot and that I couldn't took it out and try again. I took it to my nearest Vodacom Service centre in Potchefstroom on 1 June 2013 and they told me that the sim provided is a micro sim and that the Samsung Galaxy Tab 2 is supposed to work with a standard sim card. They told me that the sim reader is damage and that it will be an amount of R2285.00 to fix it. So I called Vodacom Direct customer services to explain the problem on 3 June 2013, but each time I started to speak to a operator they just redirect me to another operator. As un'till to day 11 June 2013 I haven't receive any response from Vodacom Direct. All I want to know is: "Is this my fault for putting the wrong sim into the card slot or is it Vodacom Direct's fault for sending me the wrong sim? " "So, who is going to fix the tablet? or should they replace the tablet because it still was in the 7 day return policy? "
Author: JacquesNel

Offender: Vodacom

Country: South Africa   Region: All Country   City: Vodacom Direct

Category: Telecommunications


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