Dear Vodacom Tygervalley
I visited you store at 09/06/13 at 14h00 to do a sim swap and phone blacklisting. Firstly your store assistant, Cindy, gave me the wrong advice, telling me this is something I have to do via your 111 service. She clearly didn't feel like helping me and she sent me home advising me that it would be faster and easier to help myself. In those direct words. Upon my return, customer services (111) advised me that I had to be in a store as sim swaps could not be done via 111 - after I had told Cindy that I was a contract holder.
Upon returning the the store (trip two) on the same day, the assistant manager, Ulrich, offered me a bland apology and helped me with my requested sim swap, promising me that he had done it on the spot.
To my frustration, my sim swap was only logged at 11.30 the NEXT day (10/06/13) by another shop assistant, Joseph. To date, my number is still not working and I've been told I yet again have to return to the store to undergo this process AGAIN and should it not work, I would need to repeat this process.
PATHETIC VODACOM! I hope you know what damage your staff, and so called on call manager is doing to your brand.
Regards,
Anika
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