The problem started with my December 2012 Invoice, where MTN didn't give my normal contract discounts for BIS and CLi. I phoned them and explained the problem and got a reference number. The next month it was refunded but the discount still not implemented. Every month I phone them with the same problem and every month they refund me, BUT they do not fix the discount. I have 9 reference numbers for all the calls I made and they never come back to me about the problem. I am tired of phoning them every month to fix the same problem over and over, and still it is not sorted. Being a client since 1998 and rarely having a problem, this is now a nightmare.
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