Virgin Mobile South Africa
Airtime not reflecting this month

It is the first of May and the airtime does not reflect and it usually reflects on the first day of the month.
I called them to check what the problem is and I am told they are upgrading & they do not even clarify what it is that they are upgrading ;I was not notified about this before had to take an initiative & to call them and not forgetting the bad attitude of the lady who was helping me.
Your business is continuing as usually and mine on a stand still.