Yesterday I had the most unfortunate experience of having to take someone to Sunninghill clinic casualty. While the paramedics admitted my nephew and his cousin to casualty, my brother, his sister in-law and myself went around to the front of the hospital to go inside and fill forms and wait. The staff at the entrance were rude and grumpy and would not allow us into the hospital not even to go to the toilet. I was directed to a portable toilet in the car park, The toilet was very smelly and had no toilet paper. After my brother and his sister in-law filled in the forms inside the hospital, they made us sit outside in the rain outside the emergency entrance to the casualty where we were in the way of the paramedics. There was very little shelter from the rain. We waited there for about three and a half hours. Not once did anyone come outside to let us know what was happening. We tried once again to go inside to find out what was happening and to get out of the rain. There was a new person at the door who was even more rude and condescending. We were still not allowed inside.
I will never go back to Sunninghill if I can possibly help it and I will recommend the same to everyone I know. I cannot believe that businesses in South Africa can get away with dealing with paying clients this way let alone business in the health sector were clients are suffering some type of trauma and the purpose of the business is to be supportive and helpful.
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