After my complaint on 17/12/13, Mastercare supplied me with a replacement tumble dryer for the holidays. It was delivered on about 19/12. Since then there has been no communication from Mastercare at all. I have tried unsuccessfully to contact Riaan (who was the person who contacted me after I lodged the complaint on Hello Peter) to get an progress update. I have left several messages but no response. I cannot believe that Mastercare can function on this level. Does the directorship and executive management not understand that it is the minions of the world such as myself that ensure the financial stability of their company? Earlybird did not survive and Mastercare will go the same route if they do not do something about their customer service. No advertising is better than word-of-mouth and Mastercare should learn this. Furthermore, I love the message posted by Mastercare after my complaint. Firstly, I am not Mr McDougall and if they took their time to check my account they would know this. Secondly, this type of public relations response is both hollow and a waste of time which should rather be put into getting appliances repaired promptly!
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