I went into the bank to once again have an illegal debit order returned that went off my account. Please note that this has been happening every month for about 4 months or so, and each month I have had it returned without a problem. I have emailed the institute that is debiting my account and even spoken to them on the phone, and they have admitted to not having any details for me, yet they keep debiting my account. I was assisted by a very unhelpful consultant by the name of Adrie Venter (no name badge was worn) who said that she will not reverse the debit order as I need a letter from the company who is illegally debiting my account, saying that the bank may reverse the debit order. I then asked to speak to a manager. Well along comes Juan Wilson, shirt buttons only done up half way, his shirt looks like he has slept in it and was in dire need of a good ironing, and was also not wearing a name badge (fine example he sets for his branch as well as for Capitec as a company - well done). He saw that the debit orders had been returned every month and was also unwilling to assist me, as he also said that I must get a letter from the company debiting my account.
I WANT MY MONEY BACK