On the 6/11/12 I asked Personal Relationship Banking Client Services for a possible upgrade on my gold card to platinum which would give me access to the airport lounge instead of using the opposition's Diners card. After no feedback I tried again on the 13/1/2013 and went directly to Nedbank card division and received a ref number FI499326 as proof of my request. Eleven days later and yet no response I then decided to contact Ask Once on the 24/1/2013 and received a lovely e-mail confirmimg that it would be attended to (ref FI1504850).
To date almost a week later and not even a word, e-mail or call to say, can't happen, we dont want you to bank with us, absolutely nothing. It is such a pity that after been loyal to a bank for 20 years that I have lost all faith in the internal processes and that Ask Once is just another failed marketing campaign by the bank that does not work.
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