2 weeks after all the paperwork was signed and sent and continious phoning from our side, I get this... From who I don't know. Great way to treat a client, . who has a relationship banker, that just gets bypassed. What kind of service are you giving away, because I must be an to be paying for this.
Mr XX XXXX 21 February 2013
x xxxxxx STREET
BENONI
1501
Dear Mr XXXX
Disputed transaction
Dispute details
Dispute reference no: 8AAAAA
Card number: 49230XXX
Transaction date: 6 February 2013
Amount: R350.00
Supplier: S*GRILLOS
We confirm having received the above dispute and advise that we will forward this on to the supplier's Bank
for processing. Please note that in terms of Card Association rules the supplier's Bank has up to 30 days
to supply the requested information.
Should you have not received a response from us after 30 days please call the Nedbank Contact
Centre on 0860 555 111, quoting your dispute reference number.
Yours sincerely
Nedbank Card Dispute Resolution Services
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