I did the online application for a secondary device via online banking, and was advised that it would take 10 working days for someone to contact me. This is a bit long, so I called in this morning to the relevant department, and the lady advised my that secondary devices are not allowed, so firstly we had an argument about it. It is pathetic that it is on their website but that staff are not aware of this as yet, she said that they received no communication.
Also, she said she can't see my application, I should wait for 5 - 10 working days, then only will it show on their system, and then only will they start the application process, so it probably ends up taking a month. That is pathetic. As a loyal FNB customer for a few years now, I am completely dissapointed. How can you do an online application for something and then only after 10 days does it show somewhere? Once you click save, does the data float in the cloud and once it rains down on earth some days later, only then find its way into an IT system?? I am seriously doubting the quality of the product if this is the quality of the service.
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