I called in for a simple personal loan application, Before dialing the number I was a skeptical as to long the process would take and was actually dreading the "no SENSE small talk" agents usually have to avoid dead-air which most of us "customers" either "fake laugh" or just reply yes yes yes yes yes... I would definitely relate as I have been in that situation.
BUT ZUKISWA BRAWENI was really interested in what I had to say and replied in an actual meaningful, intellectual way conversation which wowed me and build her Customer rapper! The level of intelligence this women holds is really a breathe of fresh air. She clearly made me aware of why Absa Bank is the way it is and why I hold shares with them too... THEY HAVING AMAZING agents and a great management team and supervisory team looking after them.
I work for Standard Bank my main role is high end escalations which ZUKISWA BRAWENI would be able to do with her eyes closed!
I just want everyone to be made aware of the ASSET you have in your contact centre as they are REALLY hard to come by.
ONCE AGAIN THANK YOU FOR HELPING ME OUT.
0 comments