Hi, on 26 July at 7.15 my domestic worker withdrew cash from the ATM in Nomzamo in Strand, Western Cape. Her card was swallowed and she immediately put her stop card in - she has the slip to prove that her card was cancelled. She went directly from the ATM to the Standard Bank in Somerset West to report the incident - ref number 3324801. Her bank statement shows that the cash was deducted from her account. They told her she would get feedback within 3 working days. She has had numerous interactions with Standard Bank since then, all but one she had to contact the bank. It is now almost 2 months later and she still has had no refund. This is really disgraceful. Her cousin's card was swallowed at an FNB ATM and she got her refund within 1 week! Please resolve this ASAP.
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