I called Vodacom customer line on 01/11/13 to report an unussual bill of R5000 and odd on my data account. I have had this account for 2 years now and my bill was ussually R400 average. I have tried to get VODACOM to explain to me why this charge suddenly and to date have not received an feed back. ...
Surely ICASA should have a regulation on MCO's that bill clients that don't have a contract with them. Vodacom had better prepare for another lawsuit. I ordered a white Samsung Galaxy S4 Zoom online from Vodacom, 2 weeks passed and i hadn't heard from them, i called in and my order was captured. I ...
Good day, I applied for Vodacom contract (Samsung galaxy note 10.1 on 23 October 2013 on my gig 2 for R399.00) After few phone calls (me to them) I was told they are still waiting to hear from their approver. I received an email about a week and half later that they still need some info which was ...
My Samsung S3 was booked in for repair at the Vodacom Shop N1 City on the 20/10. My cellphone is covered by Voda insurance and was booked in for repairs to physical damage this was also confirmed by the voda staff MARC. Two days later I received 3 SMS's all 3 reflected different amounts for repairs ...
I upgraded & now need a micro sim to use my new phone. A sim card should have been included with the delivered package. I asked for the situation to be escalated several times to no avail. There is no indication that Vodacom has made any effort to deliver my sim card. I am not willing to pay ...
I have had an ongoing problem with my outgoing emails. I have called 082155 everyday since Wednesday last week. I have been given no assistance to rectify the problem. Every time the problem is ESCALATED to the technical dept I have specifically requested that a note is made that I am only in front ...