I am sure that Vodacom call centre staff get trained to act incompetant so that Vodacom can just get more money out of us. In November I received a call to ask if I want to upgrade my phone and extent my contract for another 2 years. Within a day (order number U559887) the phone was deliverd. After ...
I get an sms for ref S3-T9781-14NN saying they are giving me money back as a goodwill gesture but that I did actually use the data. Wake up! Don't you record phone calls? I never said I didn't use the data! I said that I have upgraded from 200MB bundle to 1GB data Bundle but it doesn't reflect and ...
On 1/02/2014 I got an sms for deduction of my vodacom account. Thing is I cancelled two of my account which I phoned them for a settlement amount and got the two quotations to be paid before seven days that I did. Received a letter that was emailed to me from vodacom as proof that the acounts was ...
In December 2013 and January 2014 vodacom has been taking an extra R200 (approx.) from my bank account together with my monthly debit order. i have called their call centre and spoke to 4 people on 4 different days, 3 of them told me that I would be contacted within 24 hrs and that the issue is ...
I am due for an upgrade, but was told that the package/deal I am looking for I do not qualify for due to some portfolio rating. Even though I have 3 contracts in my name and my account is not in arrears, this requirement is not mentioned anywhere on the website. it seems like you then have one of ...
Bought a phone on contract end November. I claim, that I have not had my allocation of airtime and data bundles for December and January. This was confirmed by a Miriam Ref.for call 325808624. When the store phoned back a few days later, the sales lady was told that there is no Miriam at Vodacom ...