Good day In Jan i wanted to cancelled my contract with vodacom because i could have got a good deal some where els. on the 1 jan 2014 @ 11:30 the lady over the phone said she can give me the same deal. the smart s with the s4 100 min and 1 gig of data for R 389 a month. that includes caller id. so ...
I went to a vodacom shop for my phone upgrade and the phone that I received is was not the phone that I requested, I did ask the lady is this the type of phone and she said yes it is, I asked for a dummy phone to see if it was the correct one and they told me vodacom do not send them any dummy ...
Try and cancel your contract with Vodacom. I have phoned on 3 occasions and after holding on for 15 minutes each time no one responds. This is suppose to be the department that retains customers, not give them more of a reason to leave. ...
I have just checked and yet another month I have been recharged with the incorrect data bundle size. This is now the third month I am experiencing the same issue. This is very frustrating when you keep being informed the issue has been resolved! It also does not help when you try to call customer ...
In Dec I upgraded from BB to Samsung. No product info was given regarding changes and costs. Simply mentioned would stay on my current price plan. Same story when my husband upgraded phone on same account last week. Just debited my account for R5600. R3000 of which is data charges. I have reversed ...
So after my first complaint of vodacom opening a new account on my name without my knowledge, I got a response to submit documents to them which included a copy of my id and affidavit ect. I was told the query was logged and it would take 10 to 14 work days for a response. Now 16 days later still ...