I took a new contract with Vodacom received an SMS from Vodacom stating account will be debited on 29th account wasn't debited on 29 called the call centre enquired about it and agent stated debit would go off on the 14th lo and behold woke on 31st to find account debited called Vodacom to find ...
Upgraded through a rewards company (14 January) and was sent the incorrect device. I then cancelled the upgrade (16th jan). The device was collected on 21jan but the upgrade was not cancelled. Eventually on the 25th jan, after numerous calls to vodacom and the rewards company, the twitter support ...
I got a call from my bank this morning, advising me that my account is overdrawn, upon asking why the consultant informed me that its due to a debit order against my account from Vodacom for a sum of R11773, 19. i was flabbergasted! i know for a fact that my vodacom sim card has NOT been in use for ...
Vodacom contract taken February 2013 at Dion Wired. Battery used to die regularly and rebooted at least 3 times a day. Took it in for repairs, they gave me back a refurbished phone because they said my original phone had water damage but the phone had never been in water. We had asked for proof and ...
My nightmare started in Oct 2013, two months before my upgrade was due. Vodocam informed me that someone fraudulantly upgraded my account online. I received ref no 036-61A8 on the 25 Oct 2013. I submitted an affadavit on the 11 Nov 2013. Now after struggling to get an update received ref no ...
I tried to purchase date via the vodacom app on my i-phone. 5 times I tried, the system said to try again later. then all the data was on my account!! In the end I had 10G!!! Only needed 2 G!! Call-Centre not capable to reverse over purchAsed data. I phoned in a number of times. Got only one ref: ...