This goes out as a huge thumbs up and keep it up to Heather. My billing issue was resolved in such a simple and efficient manner. I haven't had this level of efficiency in a while even from FNB and Cell C who have upped their game. So thank you, thank you very much. ...
I cancelled a contract and specified the number be retained as "pay as you go". I completed the required forms and emailed all documents to Vodacom Retentions Cancellations. I received a reply from the Cancellations Admin Team with a reference number acknowledging receipt of payment, and ...
Good day On the 3September2013 I closed a contract account with Vodacom I then received a statement for the end of September. End of September they deducted R405.00 which is not the statement total of R203.50.This total was the reversed why... I have no idea. October and they deducted again R505.00 ...
Vodacom has so lost the plot when it comes to its customers and taking the time to listen to them, its all about the money they dont care to listen to the customer they phone you already with the intention of u being wrong, it was your fault and u made the choice we not refunding your money, ...
I emailed customer care with my query re a new contract, but keep getting a message back that I need to resubmit the email with the number concerned. It is for a NEW contract so there is no number. I really need someone to assist me with info and options!! How do I get someone to help me if I don't ...
Last week I applied for a contract phone and it was delivered on Friday, when I was applying I asked them to port the number on Friday, that did not happened as it still Monday the number is not port from prepared to Topup. I called the call centre from Friday until Sunday the was no help. Also ...