I logged a problem with the call centre on Saturday and I was promised a call back from a technician within 24 hours of the complaint being logged. I am now waiting for over 72 hours to get a response and the problem still exists. Is this how you treat customers who have 4 contracts with you? ...
In October 2013 a upgrade was done on my line, contacted vodacom and was promised that I'd be phoned by the dept. No one ever phoned me and I had to do my own follow ups. At the beginning of December they credited the account with R340 which was not the whole amount of R736. In December I did my ...
I got a contract on the 2nd of January from vodacom clearwater with a Sony Xperia Z1 and took the phone home upon opening the box I saw the phones back was heavily cracked I immediately drove back to get the phone replaced and was told that they wont even send it to vodacom as a out of box failure ...
I was due for upgrade/ cancellation from November 2013. I did nt want the contract anymore; so I wanted to cancel it. Upon trying to cancel today on the 7th January; I was told that I upgraded on the 5th November 2013. I was given the address where the handset was delivered which address is not ...
I lodged a complaint on Hello peter regarding the incorrect debit orders coming of my account and incompetent stuff and Team leaders failing to assist me and give me false information since sept to date. I spoke to almost every one in their after sales department, i complaint on hello peter and was ...
In Oct 2013, I did a migration on my number to a Smart pkg which included a data bundle effective 1 Nov. Consultant emailed doc to sign and I emailed back to [Email Removed] and then [Email Removed] Now in January I get bill shock since migration wasnt processed. Phoned call centre 3 times, they ...