I went to a vodacom shop at car nival mall on the 30 dec 2013 to make a swim swop I spoke to lerato who told me the system was off line and I tol her am travelling to limpopo same day she said no problem she made copies of my drivers licence and sim card told me to pay R63 .00 of which I did She ...
So.. I submitted a complaint onto Hello Peter, Vodacom's Facebook page and emailed through a complaint via the Vodacom website. Not to mention all the calls made to Customer Care. We have received ONE call after that to say that they will look into this. STILL waiting for feedback. I cannot believe ...
I went for an upgrade on my previous contract. Unfortunately Vodacom don't have user friendly contracts anymore. I explained to the person that I use a lot of data and that he should look at my previous usage. We then decided that we will load a 2Gig data bundle for me. To my surprise I received my ...
It is unacceptable that this handset is not being repaired. I was told that this device was Physically damaged i had not seen any damages when I handed it in for repairs .the only physical act was connecting the device to the the connector charger "of cource physically " unless the device ...
I requested my contract to be canceled as of today 20Jan2014. I sent ALL my correct details along with a cancellation letter to the customer services department. I was requested to submit authentication information which I submitted correctly! Nassar (a consultant) stated my info was incorrect and ...
This is the second complaint about the same issue, but if the executive board are trying to bread a culture of incompetence in the organization, then please read this as a compliment as you are succeeding in your objective. My original complaint, which got no response for over a week was because I ...