My 3G contract is coming to a end at the end of January, I called up the Vodacom helpdesk to give my 30 day notice only to be told that I will be paying a premature cancellation fee of R6000.00 because according to them the contract was taken out over 36 months. According to the information shown ...
This is the worst experience ever!!! I have been battling with the Vodacom 4U in the mall at Carnival for more than a week. The manager Thando Mgwenasi does assist any customer. I am sure she does not know what customer service is when I asked to escalate this problem to the owner Polo Alves I was ...
My cell phone has been last week. Like normal one would phone your cell phone provider to blacklist the cell phone. But now days they ask ridiclous security questions like. 1) WHat was your airtime balance on the phone? 23) how did you buy the Data? 4) have you ever converted airtime to data? NOW I ...
It has come to my attention that I have been repeatedly billed for "Content Services". According to Vodacom, I had subscribed to these services, even though I had never to my knowledge given any such permissions, requested such a subscription, opted in or in any other way agreed to be ...
My Nokia Lumia 610 was send in for repairs (between 2 and 4 December 2013) to Vodacom 12months after I purchased it at CNA Paarlmall. They contacted CNA Paarl mall (15 - 16/12/2013) to request costumer authorization for repairs to phone because they claim the had waterdamage (no proof). Cna ...
I've been having this problem since I bought the blackberry Z10 phone, my airtime decreases when i dont use my phone. I've spoken to several call agents then they say the problem have been sorted. But when I put on airtime the problem still exists. Is there anyone that can really help. ...