As a customer on Vodacom's prepaid service for over 10 years, I am utterly disgusted at the poor service delivery I have received in requesting a contract from Vodacom. I applied online initially and was contacted within an hour by a call center agent that was friendly and helpful. I was then hence ...
I am utterly disgusted in the service I received from Vodacom. I have just recently discovered that Vodacom have been debiting me for BIS in error for the last 6 or 7 months.i have a samsung on s3 package so there is no need for me to have BIS.when I called to query this I have been passed from ...
Just had another frustrating incident with silly processes in Call Centres. Who comes up with these idiotic little hoops you have to jump through to get to some service? Business consultants and Industrial Engineers are billing millions per year, and this is the result? Let me elaborate. I call the ...
This is a follow on to my previous complaint. After requesting reports on my phone, deemed "Beyond Economic Repair", the phone was sent back to Johannesburg without my knowledge. I later found out they had to match the phone to the reports in order to send it to me. After much delay, I ...
Last weekend i had to upgrade my cell phone and what a night mare it turned out to be. Vodacom Canal Walk has combined 3 shops into one with an average waiting period of over an hour with no chairs or anything and too many managers walking around that could be helping and assisting customers. After ...
I had a new Nokia Lumia 520 wich was purchased on the 18th August 2013 and started to experince problems, it was then sent to Vodacare for repairs on the 2nd of September 2013 and came back on the 19 september 2013 with same problems!!! And it was sent back AGAIN mid september, I received it on the ...