HI, I had a contract with vodacom I paid R100 for two champ phones on contract this expired December 2012. I received a call to ask for upgrade i advised not at this stage, However I noticed in January and February 2013 that my account has been debited with R400, of which I called the Call Centre I ...
I contacted the Vodacom call centre on Tuesday 15th October, with a connection to my email problem, the lady at the call centre tried from her side to access my mail but was unable to and logged a call and told me Vodacom would contact me within 24Hrs. On Thursday afternoon (17th Oct) I again ...
As a customer on Vodacom's prepaid service for over 10 years, I am utterly disgusted at the poor service delivery I have received in requesting a contract from Vodacom. I applied online initially and was contacted within an hour by a call center agent that was friendly and helpful. I was then hence ...
I am utterly disgusted in the service I received from Vodacom. I have just recently discovered that Vodacom have been debiting me for BIS in error for the last 6 or 7 months.i have a samsung on s3 package so there is no need for me to have BIS.when I called to query this I have been passed from ...
Just had another frustrating incident with silly processes in Call Centres. Who comes up with these idiotic little hoops you have to jump through to get to some service? Business consultants and Industrial Engineers are billing millions per year, and this is the result? Let me elaborate. I call the ...
This is a follow on to my previous complaint. After requesting reports on my phone, deemed "Beyond Economic Repair", the phone was sent back to Johannesburg without my knowledge. I later found out they had to match the phone to the reports in order to send it to me. After much delay, I ...