Surely 96 hours to port a number is excessive? At 13:30 on Tuesday I was told it would take 4 to 5 hours. It is now 14:55 on Friday and no phone call, no ported number, no nothing. Did I make a huge mistake changing from MTN to Vodacom? ...
Without Prejudice After the last fiasco with the upgrades, I thought that Vodacom would start following up on queries and see to it that customers are satisfied. No, that it not the case. Not one of my questions asked in all my emails have been answered. The spin doctor who answers your queries ...
I upgraded my contract to a samsung galaxy s4 on 11October2013 via Vodacom online services. On Tuesday my phone was delivered... except it was not the white galaxy I wanted, but a galaxy s4 zoom (on an aside - calling 2 different products an almost identical name?) I contacted them within an hour ...
I applied for a online device on the website yesterday after I then decided to rather go into a store as delivery as advertised did not occure within the time period advertised on the promotion. I sent a email to the vodacom customer care mail address - received a reference and I went to a store ...
I took my phone in for a standard software upgrade. Took Vodacom nearly 6 weeks to come up with every excuse from that the phone was dropped to eventually that it had water damage not to honour the guarantee. Was quoted R500 initially and was later changed to R1600. What for? I asked for a software ...
I complained previously in regards to the same issue as my account have not yet been credited with the amount I had to pay becuase your upgrade department did not forward me my micro sim. After I received my new phone I contacted your upgrade department and informed them that they did not send me ...