Yesterday (02.12.2013) I have noticed that my credit card has expired at the end of November 2013. That is strange because normally I receive my new credit card before it expires. I phoned the call center. The lady at the call center tells me I have not been issued a new credit card because of ...
Noticed a R3 SMS fee on my statement, first time it has been there. Phoned Virgin and was told its for sms notifications, but if i dont want to pay for it then they can always remove the notification service. Really now?! Its not even on your schedule of fees, so where does this come from all of a ...
I called the Virgin Money call centre today, to follow up on an overdue action on my account. The consultant refused to commit to giving me feedback today, saying maybe we'll call you today or maybe next week. This is not the kind of service I've become accustomed to with this Brand? My request to ...
Virgin Money SA has the audacity to have a machine phone me repeatedly, and then when I answer the phone I have to hold for some person on the other side to eventually answer the phone. Sometimes after holding the line goes busy or they simply don't answer. If you want to speak to me, phone me ...
We have a virgin money credit card, we conduct this account very well and never late with payment and no skipped payments. We have been waiting a much needed increase for 6 months as per there company policy only to be told that the score is 20 points to little for an increase. We have access to ...
I had a virgin credit card which I made arrangements to pay off on a monthly basis by stop order due to financial issues that I had. I have been making payments to settle this credit card for over a year. I cannot obtain a statment from ABSA or Legal Department. I wanted to ensure that they are ...