Failed to load a beneficiary within 48 hours. Terrible service. Utterly disappointed! Sick and tired your incompetent staff! Maybe time for a new MD... ...
My application was approved and my card was supposed to be delivered 3 weeks ago. The courier called me and asked if I had the C.O.P document, I explained that I did not and will contact VMSA to request the said document. I called the contact centre 2 times and they said they will email it to me. ...
I have to admit that this is a new low for Virgin Money. Since April 2013 I have attempted in querying a settlement letter for my account I currently have with the above mentioned, on several occasions my query was referred to the incorrect department opposed to departments dealing with the ...
Its been a few weeks now that I've been struggling with VM to figure out why I can't draw money out of my account, its absolutely ridiculous! The account is pretty much unusable, I might just as well just cancel it. ...
Sunday 08 Dec, I got a phone call early in the morning from Virgin Money credit card section advising me of multiple cash withdrawals on my credit card. They then asked if I was aware of those withdrawals and I told them yes, I was so impressed with them that they notice such small things taking ...
About 5 weeks ago i laid a complaint about my card that is blocked, apparentley virgin money didint have my proof af adress and diceded to blocke the card, BUT I HAVE SENT MY PROOF OF ADRESSE WITH THE COURIER WHO DELIVERD THE CARD, it was an afidaved from the police, which i by the way phoned ...