I have or I thought I had a cellphone contract which was settled on 14 October 2013. on email to email address I was provided to send through proof of payment, I requested for confirmation of account settlement and closure of the contract. no response. Having peace of mind I had my confirmation in ...
I purchased a data bundle on 3 december 2013 23:00. Using the *110# function, i purchased 3Gb of data for R300. The R300 went of my account, but i did not receive the data. I then called customer support on the 4th December and was informed it will take 48 hours to resolve. Friday morning the 6th ...
Hi, First thing's first I am writing on behalf of my Dad. We went to the Virgin Mobile store in clear water to renew a cellphone contact. After browsing the phones a Samsung S4 was chosen, all was done and dealt with. We Went home and put the phone charge after a while then saw that the phone Froze ...
I received a Nokia Asha in February 2013 .Two months after receiving the phone it started losing charge. I was told by Canal Walk Virgin employees that I ought to send the phone to their Johannesburg branch to have it checked out. I was not told I would have to pay for the assessment. I was told it ...
Contract was cancelled 3 times prior to 23 Sep 2013. Contract again cancelled on 23 Sep 2013 (Bongile Ntshangane). Spoke to Sally Tlotleng on 26 Sep 2013 who confirmed it would be cancelled. I have since phoned numerous times. I phoned again today (06 Dec 2013) at 16h31, 16h32, 16h37. I finally got ...
Complained to Sally in about October that Virgin had over deducted my account and had not sent me a statement or invoice since July. Virgin has credited my account but I have still not received and invoice or statement in 5 months? ...