I have been to eastgate to try and upgrade my ph 3 times! Every time there is always something! Today I was told that I hadn't paid my account for two months! She eventually found Octobers payment Nd said she can't find no embers. After begging her to speak to her supervisor she puts me through! ...
I just about had enough, in October I cancelled my new contract with virgin mobile due the horrific service I received, I paid a buyout amount of over R4000. After posting on hello peter they finally contacted me and sent me a cancelation certificate stating that I am no longer a client nor have ...
I am absolutely LIVID at the moment. I called Virgin Mobile in SEPTEMBER to find out when my contract expires - they told me NOVEMBER. I requested them to put in a cancellation of the contact to convert it over to pre-paid as soon as possible. They told me that it will be converted end of OCTOBER ...
On 12 Nov was called by virgin mobile offering me a contract phone was told it would be delivered in 10 days. On the 24 i called Virgin Mobile to enquire about the phone as I did not receive sny follow up calls was told they ascalating the matter and the relevant people would call me back but no ...
Hi, I submitted a query via your contact page last week asking what the process is to switch to pre-paid as my contract is ending soon and I don't want to renew. Today, I have called your call centre twice and on both occasions after being on hold for more than 10 minutes each time I was still not ...
I have been struggling with Virgin Mobile since October this year. I noticed that since Virgin changed over its billing system earlier this year, that their new system is making mistakes on accounts each month since then. I have a classic 200 contract which was taken out in April 2012 and which ...