My mother has contacted the Virgin Mobile Callcenter on numerous occasions to cancel her contract and then she is notified that it has been cancelled but still her account is being debited. She called on the 21/09 and 23/09 and was informed that her last debit order will be going off her account ...
Hello, I must say Virgin Mobile is the worst network ever. The customer service is extremely poor. For the past few weeks I have been trying to contact Virgin Mobile. I had an upgrade almost a month ago, to date I have not received my phone, not even a call saying what's happening with my phone. I ...
I applied for a new contract with MTN and somewhere along the lines my Virgin number was ported to MTN while I still have a binding contract with Virgin. I am not sure how this was possible but I am now paying two contract and one of which (Vrigin) I am unable to use. If the call logs are checked ...
I was allowed to upgrade in august and i was hounded o a daily basis by virgin to upgrade, i received about 10 calls daily and was just cutting calls until it became unbearable and accepted a upgrade on 26 Nov and was informed it will be 7-10 working days for delivery it is now 11 days and still no ...
Ridiculous... the same Champ that sent me a cancelled letter can't even remember sending it and threatened me... I have to post on Hallo Peter to get a response, After emailing you my cancellation approval from Virgin Mobile after you threaten me of blacklisting me is just goes to show your poor ...
Very dissapointed and frustrated. I purchased ONE data bundle for R170 on 01 december 2013. Checking my balance yesterday i noticed I had 3 Gigs of data and a huge drop in airtime balance. I proceded to call your call centre and asked to be transferred to shift supervisor, Hassan Khenane was on ...