On Sunday the 21/04 i went into Virgin mobile in century city to do a sim swop. i was told there systems were down but i should purchase a new sim card & i must not Rica the sim card and call into the call centre to do it over the phone. i then purchased a sim card & called into the call ...
Our contract ended in March 2013 they told us end March 2013 will be the last payment. Once again they took a payment 1st of May 2013 & with that our airtime on the other contract still not loaded and its the 2nd. i work on a stric budget now they take money as they please!!! this will be the ...
In January I overpaid Virgin Mobile by R2 269.00 I was not able to get a refund so I was in credit with them until now I received an sms stating I owed them R183.14 which was paid on the 1st May 2013. Surprise surprise both my lines were disconnected. I find this totally unprofessional that there ...
VIRGIN MOBILE IS A BUNCH OF, THEY PROMISED ME THAT IF I DONT USE ALL MY TALK TIME IT WILL BE CARRIED OVER NO WAYS THE TOOK IT OFF ALSO MY CONTRACT IS FOR R322.00 THEY BILLED ME R585.00 I NEVER IN THE 3 YEARS OF HAVING MY CONTRACT EXCEEDED MORE THAN R200.00 RAND. I WANT A EXPLENATION ON WHY YOU DO ...
A friend called me this am to tell me that one cannot get through to me on my cellphone- when trying to call me they receive an auto message stating that my account has been suspended. I called Virgin's helpdesk and was told that they implemented a new system and it is causing the problem, but that ...
VIRGIN UPGRADING AGAIN. THE RESULT THERE IS NO MONEY ON MY ACCOUNT. OPERATOR SAYS I HAVE OVER R300. I CANNOT MAKE CALLS. THIS IS 24 HOURS LATER. NOT EVEN THE DECENCY OF A SMS TO INFORM CUSTOMERS. NEVER MIND, I TOPPED UP ON TUESDAY, VIRGIN HAS "BORROWED" THIS MONEY. SO CALLED ...