I recently applied for a additional contract on my account and had great service getting the phone at the store in Menlyn, got the phone and it was activated as I left. Then Virgin back office took over, first I requested for a number porting from Cell C for the new unit and weeks later its still ...
Since the 1st of May I have not been able to make calls on my cellphone as VIRGIN MOBILE have not loaded my airtime for the new month. The did not forget to take my money via debit order on the 30th of April. One cannot get hold of them and they do not answer their queries on their Facebook page ...
From Friday I m battling with VIRGIN MOBILE. They upgraded there sever. I never receive my monthly airtime or my 1000 free smses. The airtime I had got used up. When I try and load airtime it rejects it. I call the call centre from Friday till this morning no luck just apologise of the inconvince. ...
Firstly, my carry-over airtime from the prior billing period was deleted from my account - BUT WAIT, my number was then suspended, and from 02 May have NOT been able to use my phone despie assurances that my line has been re-instated! CAN'T EVEN DIAL THEIR COMPLAINTS NUMBER _ _ NUMBER BARRED! When ...
Since the 2nd May 2013 we are unable to make phone calls due to a System Upgrade at Virgin Mobile!!! I have phoned the call center and all they keep on telling me is that they can't give me an answer as they don't know. The last lady I spoke to a Bongi something thought is was one of a joke and ...
I cancelled my 3 daughter's contracts after maturity and still got debited for the accounts after cancellation. I have 3 reference nr's as proof. I send back the debit order and Virgin mobile cancelled my services. It took several calls, e-mails and complaints on their website to finally get the ...