I'm a Virgin Mobile client, have been for a few years. I phoned them on the 17th of April - to upgrade to a new phone. I paid what i needed to apy on the same day and sent through proof of payment. I was told on the phone that the phone is stock and will be delivered within 5 working days. it is ...
Thank goodness i had just checked my balance. I made one call today 3/05/2013 at 9.31am for 1min 14secs to an MTN local number and Virgin Mobile charged me close to R7. Then i called in to customer care on 123 at 9.34am and one Happy lady by name answered the call and after greeting me decided not ...
I was struggling to get my account closed and credited, as a result i was put on ITC in error. I spoke to Priscilla yesterday Late morning and i have already received a letter today explaining everything to the bank, my account is now resolved and i will be taken off ITC. Priscilla was extremely ...
I have 2 contracts with Virgin Mobile since January this year. I have requested that my itemized bill be sent to me via email with the contract that I signed. Last month I requested from the Cape Gate branch that they send me an itemized bill, which I haven't receivedd. On the 1st of May I had to ...
My network is constantly offline and on small edge which means no bbm/whats app etc. When it does work, my bbms take ages to go through if it does go through. Never again with virgin moblie!!! ...
Two months ago I attempted to take three classic contracts with Virgin. The whole thing was a debacle. Virgin reversed everything at my request and all payments were reversed. I was billed R700 this month and when my wife queried she was told that the notice period was two months. I had all three ...