Every month my phone are disconnected due to the fact that I have changed my debit order to EFT payments 8 months ago. Every time I call VM, I have to wait 20 minutes for my call being answered. Now, since 1 May, I again do not have any service for 5 days already due to their updates on the ...
On 27/04/2013 I received a Samsung Chat on a 199 contract everything went well until the 1st of May 2013, my phone stopped working no explanation whats going on. When I phoned Customer care they tell me on 3 different days it will be fixed in the same day, yesterday 04/05/2013 I phoned again just ...
Unsatisfied with the way Virgin mobile handles their billing accounts. If a contract specifies R200 airtime a month, why is there a need to put over R1150 per month and still not restrict the customer to use what they paid for. Each month a different amount of airtime is being recharged and we are ...
I sent the following e-mail to Virgin Mobile through their Facebook Page on Friday 3 May 2013. at 05.45 p.m. " I understand you have had a problem with your system, but you state that, with effect from Thursday 2 May 2013, this problem will have been resolved. Please therefore, could you ...
Virgin Mobile is doing a system upgrade. With the they do not give you your airtime or date or smses for the month. After we have inquired they gave us the airtime, but still no data or smses. Now when we are using up our airtime on data and smses. How is it that you pay for a package that includes ...
I urgently need to advertise an AGM on 6th May. I have spent the last 3 days adding 250 numbers to my contact list to do this. When I start sending SMS's I keep getting an SMS not sent message. After waiting for 8 mins on the 123 service line, Nandipha tells me that VM upgraded their systems on 1st ...