Over the past months I have been a Virgin Mobile Customer. Unfortunately I have chosen my service provider poorly... or should I say I have chosen a poor provider of no service. On numerous occasions my phone has shut down, cut calls, frozen and lost signal. I have complained, restarted my phone, ...
On 03 May Tshego promised the refund with 3 to 7 working days. Ten working days have now expired and still no refund since initial cnacellation request in January. Please provide a breakdown of the amount to be refunded as well as how you propose to remedy the lack of client service. ...
I am a Virgin Mobile client and have ben for a very long time. I have had numerous problem in the past. The Call centre is the worst I have ever endured. No one takes responsibility, they never resolve you initial reason for phoning them, no one returns you calls (as promised) and after many ...
I have applied for finance and they picked up that I still have a VM account on my name. I was employed at VM from 2006-2008 and had a staff account. When I left, I handed in my phone and owed nothing on the account. Why is this still on my credit profile? I immediately went into the store at ...
I was a loyal client of Virgin Mobile (VM) for abt 4 years after cancelling my account in March 2011. I drew a credit report on TransUnion during Jan 2012. On the report indicated that Virgin Mobile listed me as a bad payer & I did not pay up my account for 150 days. Virgin Mobile call center ...
I noticed on my prepaid account that my airtime was being used up quicker than usual. When contacting the call cente on 123, I was advised I was paying over R 2.50 per minute. There was a cheaper option of R 0.99 per minute - Free talk. I have been trying since monday morning to change to the ...