Last week Tuesday, 7 May 2013, we went to the Menlyn Branch of Virgin Mobile to do 1) a simple name change and to 2) upgrade the contract that had expired last year in 2012 and 3) to take out a larger contract.
After waiting almost 10 months for someone at Virgin Mobile to contact us to upgrade or renew our existing contract, we had given up. We had contacted them telephonically and via the store last year to renew but this was pointless. One person from Virgin Mobile did phone but never emeailed the list of contract options.
On Tuesday, we completed all the papaerwork etc and were told we would be contacted to find out which contract we wanted (strange as the logical thing to do would be to "apply" for everything all at the same time).
We followed up last week and were told that they were converting to a new system and would be in touch.
When we followed up today by phoning 123 (a week later), nobody could give us any indication of how far the process was and when we could collect the new phone (believe it or not, I know that my business credit record is clear and this would allow for this application to be approved PLUS I am already an existing customer). How long can it take??
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