I requested that my contract for one of my Virgin Mobile numbers be cancelled on 12 February. This request was forwarded to one of the retention officers at VM, Earl Strydom. When my next bill arrived, I noticed that VM ignored my cancellation request. I sent another cancellation request to Earl, ...
I have requested for a paid up letter countless times, all the times that I have called I have been promised that I will receive the letter the following day, but I'm still waiting. To my surprise I have just received an sms stating that I owe R800, when I call the call centre I'm told that my ...
A VM spokes person called me last week to attempt to placate me without offering a solution to the terrible services and over charging that is part and parcel of dealing with Virgin Mobile. At over R 2.45 a minute or part thereof, Virgin Mobile is milking their customers dry. Have they not heard of ...
My debit order did not go off at Absa bank. I was informed of this by Virgin Mobile. I made a cash payment the next day. I was informed the turn around time to reconnect my phone was 48 hours. That was ten days ago! trying to reach them is almost impossible because you are send from one person to ...
I phone for the first time on 5 December 2012, to cancel my topup contract. Tshidi at virgin mobile gave me the reference number: 46478131. Until now my contract is still not canceled and they deduct R400 from my bank account with a debit order, that I never sign for. When I phone Tshidi she, ...
CALLED IN TO HAVE BIS LOADED BUT NOBODY COULD ASSIST FOR 3 DAYS! EVENTUALLY, I WAS TOLD THAT I NEEDED A NEW SIM, WHICH I THEN BOUGHT. I CALLED BACK FOR THEM TO ASSIST ME BUT WAS TOLD THAT I AM NOT THE ACCOUNT HOLDER (THIS AFTER CALLING IN FOR 3 DAYS AND HOLDING ON FOR 20 MINUTES)! I DON'T ...