After 'successful' cancellation of my contract 18 July 2013, an operator at Virgin Mobile confirms to me that debit orders will run off 2 months after contract cancellation. This means a last debit order 1 October 2013. Also note that this contract (at time of cancellation) was 26 months old ...
On Monday at about 1pm I noticed that my messages were not going through, I was also unable to make calls. I then checked my airtime, I knew I had plenty. When I check it said R0.00 airtime & 0 free minutes. I called the call centre to ask what was going on, the consultant said according to ...
My contract comes to an end today, 26 September, and as such I phoned Virgin more than a month ago to cancel my contract. It was confirmed that the account would be cancelled by 26 September and be moved to prepaid by 27 September. Today I phone to find out if the account has in fact been cancelled ...
I joined Virgin mobile recently and am concerned about the amounts that are being taken off my account for my cellphone contract. I contacted the customer care line this morning and spent over half an hour being transferred from department to department trying to get them to send me a breakdown of ...
I was having a contract with virgin mobile for the past 24 months. I was called by one of the virgin mobile consultant around July 2013 to remind me that the contract is going to expire end of August 2013. The person wanted to know if i want to ugrade or not. I told the person that i dont want to ...
I received a call from a call center offering me a Virgin Mobile cellphone contract. I agreed on the contract and was told the fone will be delivered within 7-10 working days. On the 10th working day, I called Virgin mobile customer service to enquire about the delivery details. They then informed ...